• Posted: 26 Nov 2021
  • Location: New Plymouth
  • Work Type: Full Time
  • Classification: Customer service
Downer New Zealand has a proud history that can be traced back to 1870, and today we are NZ’s leading provider of integrated services. Our commitment is building long-term relationships and supporting our customers with high calibre services and solutions. The key to our success is our people who, on a day-to-day basis, they stand and deliver the company's core values of Excellence, Courage, Collaboration & Integrity across a diverse landscape of markets. We are proud of what we do, and that we support the well-being of the communities we work, live and play in.

About the role:

Here at Downer, we genuinely care about your wellbeing with a Zero Harm initiative that is top priority across our business. Due to growth and with our eye on the sky, we’re looking for a solid performer with either telephone based dispatching or relevant contact centre experience. With long term career prospects, we would love for you to become our next highly motivated, customer focused, full time Dispatch Coordinator!

As we are a 24/7 Centre, we have day and night shifts (3-4 x 12 hours with 3-4 x days off) that offer a great work life balance for those who want to break away from the standard Monday to Friday, and have days off during the week to do some of that “life-admin”.

The SMC is where the action is and no day is the same! We are responsible for ensuring effective customer solutions including the dispatching of client faults to field based employees to customers, members of the public and other power and gas stakeholders. Full training is provided and at your pace.

This role delivers a range of services including:

Dispatch faults received from client to our field based fault men and women
Resolve problems by understanding the business and providing answers or alternative solutions
Respond to internal and external email requests
Compliance with zero harm policies and procedures
Maintain the integrity of power systems through timely and accurate data entry
Process orders, forms and applications
And much more!
What are we looking for in you?

Minimum 2 years’ customer service experience, preferably in a call centre
Excellent oral and written communication skills
Time management and organisational skills
Problem solving ability and ability to remain calm under pressure
A strong customer focus
Great attention to detail
Sound computer and keyboard skills
Experience within the electrical industry an advantage (but not a requirement)
What we offer:

As part of your package here at Downer, we offer attractive market rates plus benefits and entitlements for the whole person, for both at home and at work. We are also proud of our professional and safe working environment even encouraging softly played music and regular shared lunches. It’s a great place to work!

This is a fantastic opportunity to join a reputable company and work with an amazing team. You will be given every opportunity to develop your career, all whilst having fun along the way.

If this sounds like the opportunity for you, head to and enter reference number 583012 to apply.

Downer NZ is an equal opportunity employer committed to creating a diverse and inclusive culture.

Our workplaces are drug and alcohol free - all successful applicants will be required to undertake a Pre-Employment drug test and medical.

Due to the fast-paced nature of Downer, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.