Novotel New Plymouth

  • Posted: 26 Nov 2021
  • Location: New Plymouth
  • Work Type: Part Time
  • Classification: Hospitality & tourism
Novotel New Plymouth Taranaki opened in December 2015. The exceptionally designed hotel creates a sensational impression at the entrance to New Plymouth CBD. Novotel New Plymouth has 85 rooms, serves a breakfast buffet and a la carte, has an a la carte lunch and dinner restaurant and bar, conference facilities for up to 250 delegates and an on-site fitness centre.

Our guest feedback on the cleanliness of our hotel rooms and facilities is second to none. We pride ourselves on being the best at what we do and our guests rave about our spotless hotel.

To continue our focus on quality, we are seeking Housekeeping Room Attendants (including public area duties) and a Houseperson / Public Area Cleaner to join our amazing team.

Working closely with the housekeeping team and reporting to our Executive Housekeeper, we require our ideal candidates to be reliable, adaptable, willing to be part of the team, guest focused, and performance driven - keeping emphasis on what our guests want.

Please note to be considered for any of the roles you must reside in New Zealand and either be a New Zealand citizen, resident or hold a current valid work visa which will be valid for at least the next year.

Specific Requirements across all housekeeping roles:

Previous housekeeping (cleaning) experience in a hotel is an advantage, but not required
Commitment to customer service excellence
Friendly, helpful and positive attitude.
Effective communication skills
Physically able, energetic and fit
Extremely reliable and punctual
Ability to work in a fast-paced environment, multi-task and make use of your excellent time management skills to adhere to strict time lines.
Ability to work a variety of hours which includes weekends across a weekly roster.
A keen eye for detail and PASSION for quality and presentation
Ability to confidently and logically problem solve
Personal presentation and high level of communication – both verbal & written.
Linen and amenity stock take and orders.
Ability to work shifts with allocations between 08:00-15:00 (minimum or no late afternoon and evening work) for room attendants and between 07:00 for the houseperson / public area cleaner.


Reporting to the Executive Housekeeper and/or the Housekeeping Supervisor, this role requires a hands-on person, to deliver timely cleaning, thorough floor inspections and consistently high standards. None the less respond to guest queries or requests, efficiently and with a genuine smile.

You will work independently and as part of the team servicing our guest rooms.

Specific Duties: (not limited to)

Cleaning guest rooms, storage areas and corridors as allocated
May be required to fill in for public area cleaning shifts when required.
Carry out programmed/regular cleaning duties as allocated
Use and clean equipment with care, reporting any defective equipment as set down in procedures.
Always ensure the security of keys and guest rooms by adherence to security procedures
Understand and allocate the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions


This role requires a hands-on person to perform a combination of tasks. You will help maintain the hotel's public areas (inside and outside) in a clean and orderly manner, support the housekeeping team in their daily tasks while they are cleaning their rooms, and respond to guest requests.

You will be required to work mostly day shifts, from 7:00 on Monday, Tuesday, Wednesday, and 06:00 on Saturday and Sunday. The person will unless otherwise arranged have 2 days off per week on a Thursday and Friday. 1 weekend off per month will be available on request and will depend on the availability of another team member to stand in for you.

This is a physically demanding role.

This role will be broken up into two parts:

1) Monday to Wednesday from 07:00 - Public Area Duties (inside and outside) on a 4-week schedule:

washing and vacuuming the hotel vehicles
mowing the lawn
washing garbage bins
walking the parking lot to check for and pick up papers, etc
maintaining clean and safe grounds
sweeping and/or blowing of leaves
garden work
keeping outside patio areas clean
window washing (lower level) - inside and outside
carpet cleaning
2) Saturday and Sunday from 06:00 – House person and Public Area Duties (inside)

maintain the cleanliness of the lobby, meeting rooms, restrooms, gym, and all public spaces throughout the shift (Sweep, mop, vacuum lobby, empty all trash cans)
complete trash and linen run for the room attendants
assist with inventory control, stock and organize supplies and maintain the storerooms in a neat and orderly manner
collect used guest amenities and soaps for recycling
Specific Requirements:

Able to stand for long periods of time, be energetic and fit, perform physical and repetitious tasks including pushing, pulling, lifting (heavy up to 25 kgs), and gripping.
Able to work 5 days per week as specified above, from 6:00 / 7:00 in the morning respectively, including weekdays, weekends, and public holidays.
We're wanting you to challenge the ordinary and be one of the best. If any of the above-mentioned roles sounds like something you would be interested in then please submit your resume and cover letter (should also mention which role you are applying for) by clicking on the ‘apply’ button above.

Employer questions
Your application will include the following questions:
Do you have professional housekeeping experience?
How many hours are you available to work per week?
How much notice are you required to give your current employer?
Are you available to work on a rotating roster?
How many years' experience do you have as a housekeeper?
What is the maximum weight that you are comfortable and able to lift?
What is your per-hour wage expectation?
Why would you like to work at Novotel New Plymouth Taranaki?