Customer Relationship Manager

At Tasman Toyota, exceptional customer experience is at the forefront of what we do. An exciting opportunity has become available to join our team as our Customer Relationship Manager.

This pivotal role is responsible for maintaining internal standards that promote and nurture outstanding customer relationships. To be successful in this role you will need to possess exceptional communication, organization and problem solving skills to ensure our customers receive the care and attention they deserve.



Some of your responsibilities will include:

· Providing assistance and tools to internal departments to ensure key KPI standards are achieved

· Management of dealership database and customer contact system

· Facilitate problem resolution between customers and internal departments

· Proactive management and development of dealership social media and newsletters

· Analysis of dealer survey results and reports

· Co-ordination of dealership sponsorship and events as required

To succeed in this role you will need:

· Excellent people skills, amongst colleagues, customers and consumers

· Excellent verbal and written communication skills

· Proficient with technology

· Ability to demonstrate compassion and build rapport

· Qualification/background in Marketing, Websites and Social Media (advantageous)

If you are confident that you have the skills and attributes that we are looking for, please apply with your cover letter and CV online today telling us why you think you have what it takes to excel in this role.

Only applicants with New Zealand Citizenship or New Zealand permanent residency should apply. You must have the right to live and work in this location to apply for this job.



You must have the right to live and work in this location to apply for this job.