Roderique Hope Emergency Housing Trust
- Posted: 29 Apr 2025
- Location: New Plymouth
- Work Type: Full Time
- Classification: Community Services & Development
Are you passionate about supporting individuals and whānau to build strong, stable futures? Do you want to be part of a team making a real difference in the lives of people across the Taranaki region? Roderique Hope Trust is seeking a compassionate, proactive, and skilled Navigator to join our Sustaining Tenancies team.
About the Service:
Roderique Hope Trust delivers the Sustaining Tenancies service throughout Taranaki, providing practical, tailored support to individuals and whānau to help them keep their rental homes and avoid homelessness. We walk alongside those at risk of losing their tenancy, offering guidance, advocacy, and hands-on support to help overcome challenges and maintain long-term housing stability.
Our service also works collaboratively with landlords and property managers to resolve issues early and avoid tenancy termination, promoting positive outcomes for both tenants and housing providers.
Referrals come from whānau themselves, government agencies, community organisations, property managers, and landlords. Every whānau we support is matched with a dedicated Navigator who helps create a whānau-centered plan, identifying barriers, setting goals, and supporting pathways to education, employment and overall wellbeing.
PURPOSE
The purpose of this role is to provide holistic, wraparound support to whānau experiencing housing insecurity in the Taranaki region, with the aim of preventing and ending homelessness. You will work in partnership with whānau, walking alongside them to identify and overcome barriers to housing, and support them in achieving long-term stability in a home they can call their own.
FOCUS
You will work walk alongside whānau who are at risk of losing their tenancy and provide a wide range of support –
• Helping to negotiate the payment of rent or arrears
• Furnishing and de-cluttering a rental property
• Providing support around communication with Work and Income, Kainga Ora, Tenancy Services or the Tenancy Tribunal
• Budgeting advice to help with rent arrears and other money issues
• Support to rectify any eviction issues
• Helping with issues involving neighbours or landlords
• Linking whānau with other support services such as counselling, alcohol and drug services, employment agencies, education providers, foodbanks, and parenting programmes
• Identifying cultural needs and provide links to local services for support and reconnection to Te Ao Maori, Hapu, Iwi and Marae
• Providing support to maintain their home and liaising with landlords regarding any issues related to their tenancies
• Provide assistance for section clean-ups etc that may be a requirement to keep the tenancy
ATTRIBUTES
• Self-motivated and work both independently and as part of a team
• Relate positively and communicate effectively in difficult situations
• Proficiency in advocating for whānau needs
• Empathy with the values and vision of Roderique Hope Trust
• Forward thinking, positive, flexible, confident and compassionate
• Supporting whānau with dignity and respect
• Modelling perseverance and commitment to whanau
• Establish good working relationships with colleagues, whānau and within the wider community
• Demonstrate flexibility, a “whatever it takes” attitude and thinking beyond yourself
• Engage with whānau in a genuine way and always do what you say you will do
SKILLS
• An understanding of Tikanga Māori and the ability to work from a bi-cultural and multi-cultural perspective
• Knowledge of the principles of Te Tiriti o Waitangi
• Experience with Microsoft Office and a knowledge of Information Technology
• Effective time management and organisational skills with the ability to meet deadlines
• Ability to work collaboratively
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment and remain calm under pressure
• Ability to problem solve and make decisions efficiently and appropriately in an emergency
• Demonstrated ability to manage difficult whanau situations
• Resourcefulness and the ability to adapt working styles to the needs of the situation
• Knowledge and experience in the housing sector
• Knowledge of the Residential Tenancies Act 1986
• First Aid Certificate
All applicants must have NZ Residency, a full and clean drivers license and have a clean Police record.
www.roderiquehopetrust.co.nz
Employer questions
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
How many years' experience do you have as a Navigator?
Do you have a current New Zealand driver's licence?
About the Service:
Roderique Hope Trust delivers the Sustaining Tenancies service throughout Taranaki, providing practical, tailored support to individuals and whānau to help them keep their rental homes and avoid homelessness. We walk alongside those at risk of losing their tenancy, offering guidance, advocacy, and hands-on support to help overcome challenges and maintain long-term housing stability.
Our service also works collaboratively with landlords and property managers to resolve issues early and avoid tenancy termination, promoting positive outcomes for both tenants and housing providers.
Referrals come from whānau themselves, government agencies, community organisations, property managers, and landlords. Every whānau we support is matched with a dedicated Navigator who helps create a whānau-centered plan, identifying barriers, setting goals, and supporting pathways to education, employment and overall wellbeing.
PURPOSE
The purpose of this role is to provide holistic, wraparound support to whānau experiencing housing insecurity in the Taranaki region, with the aim of preventing and ending homelessness. You will work in partnership with whānau, walking alongside them to identify and overcome barriers to housing, and support them in achieving long-term stability in a home they can call their own.
FOCUS
You will work walk alongside whānau who are at risk of losing their tenancy and provide a wide range of support –
• Helping to negotiate the payment of rent or arrears
• Furnishing and de-cluttering a rental property
• Providing support around communication with Work and Income, Kainga Ora, Tenancy Services or the Tenancy Tribunal
• Budgeting advice to help with rent arrears and other money issues
• Support to rectify any eviction issues
• Helping with issues involving neighbours or landlords
• Linking whānau with other support services such as counselling, alcohol and drug services, employment agencies, education providers, foodbanks, and parenting programmes
• Identifying cultural needs and provide links to local services for support and reconnection to Te Ao Maori, Hapu, Iwi and Marae
• Providing support to maintain their home and liaising with landlords regarding any issues related to their tenancies
• Provide assistance for section clean-ups etc that may be a requirement to keep the tenancy
ATTRIBUTES
• Self-motivated and work both independently and as part of a team
• Relate positively and communicate effectively in difficult situations
• Proficiency in advocating for whānau needs
• Empathy with the values and vision of Roderique Hope Trust
• Forward thinking, positive, flexible, confident and compassionate
• Supporting whānau with dignity and respect
• Modelling perseverance and commitment to whanau
• Establish good working relationships with colleagues, whānau and within the wider community
• Demonstrate flexibility, a “whatever it takes” attitude and thinking beyond yourself
• Engage with whānau in a genuine way and always do what you say you will do
SKILLS
• An understanding of Tikanga Māori and the ability to work from a bi-cultural and multi-cultural perspective
• Knowledge of the principles of Te Tiriti o Waitangi
• Experience with Microsoft Office and a knowledge of Information Technology
• Effective time management and organisational skills with the ability to meet deadlines
• Ability to work collaboratively
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment and remain calm under pressure
• Ability to problem solve and make decisions efficiently and appropriately in an emergency
• Demonstrated ability to manage difficult whanau situations
• Resourcefulness and the ability to adapt working styles to the needs of the situation
• Knowledge and experience in the housing sector
• Knowledge of the Residential Tenancies Act 1986
• First Aid Certificate
All applicants must have NZ Residency, a full and clean drivers license and have a clean Police record.
www.roderiquehopetrust.co.nz
Employer questions
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
How many years' experience do you have as a Navigator?
Do you have a current New Zealand driver's licence?